HOW VITAL IS THE SERVICE CENTER?
The Energy, Oil and Gas industries, rely heavily on various industrial rotating equipment and transformers. To cater to the specific needs of these industries, a service center has been established to provide high-quality services and solutions to our clients.
The service center offers a wide range of products and services to customers in the power plants, Oil and Gas, and related sectors. With the objective of minimizing logistics costs, the service center has been strategically located in Iraq. According to the Work Breakdown Structure, shipping costs account for a significant portion of global logistics expenses, making cost management a top priority.
The establishment of this service center is aimed at providing prompt customer service and support to our clients. To meet the increasing expectations of our customers and resolve their issues in real-time, the service center offers 24/7 customer support and easy access to specialists. Additionally, customers can benefit from proactive support through monitoring facilities that offer online or offline solutions to common issues, thus saving both time and money.
The long-term plan is to expand the facilities of the service center to support ongoing projects and facilitate fact-finding. By providing exceptional services and solutions, the service center is committed to meeting the evolving needs of its customers in the energy industry.
Workshop for maintenance of rotating equipment and transformers
SERVICE CENTER GOALS AND OBJECTIVES
The STC s.a.l service center is dedicated to delivering lifetime service excellence to all clients in the Oil and Gas and Power Plant sectors. In the initial phase of establishing a service center in Iraq, our primary objective is to repair, refurbish, and maintain rotating equipment.
Our service center roadmap outlines our commitment to providing assistance to customers throughout the technology lifecycle. We continuously invest in our personnel, tools, and procedures to enhance machine performance and increase uptime, and to address equipment issues at every stage of their life cycle.
THE SCOPE OF WORK OF THE SERVICE CENTER
The Service Center, situated within the territorial boundaries of Iraq, is dedicated to the management of rotating equipment repairs and technical services. The center offers a range of repair services, which are as follows:
• Rotor repair facilities
• Auxiliary equipment
• Bearing Repair
• Repair and Refurbishment of gas turbine capital parts
- Flame Tube
- Mixing Chamber
- Inner Casing
- Instrument repair and calibration
• Balancing
- Low speed balance
- Portable balance equipment
• Technical Support
- Fact Finding
- Spare Parts Procurement Management
• Electric test (for Generator)
• PG test
• NDT